Working with program > Remote computer functions

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Remote computer functions

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Each indicator menu has a very useful function "Remote computer functions":

 

remotecomp-ind

 

You can see this button when connection with client computer is established (connection indicator is greed). When there is no connection, the button "Switch computer on" is shown instread. You can left click on green connection indicator for quick access to this function.

 

You can manage client computers: reboot, shutdown, log off, kill / view working processes (programs), send text message, control sound volume, observe remote desktop etc:

 

remotecomp-menu

 

Lets review each function separately:

 

Shutdown, Reboot, Log off buttons

 

Allow reboot, shutdown or log off client computer. It can be useful as operator don't have to leave server computer, walk to the client computer and manually operate with it.

 

"Log off" is useful for virtual terminals.

 

Kill active process button

 

Allows terminate process (program) that is currently in use by customer (client computer). For example, operator observes that customer changes something using registry editor (that can be harmful for client computer) and decides to close it. Operator press "Kill active process":

 

remotecomp-kill-active

 

Accept it to close registry editor on client computer.

 

Process list button

 

Allows review list of processes (program) launched on client computer and kill (close) them. You can see the system process ID (or PID), process name, weight and path to executable:

 

remotecomp-process

 

What is process weight? It is security level of launched program:

 

Weight=4, dangerous, can be harmful for computer, for example, "regedit" (registry editor). In red color
Weight=3, unknown, in black color
Weight=2, safe (internet browser), in green color
Weight=1, system, in blue color

 

Operator is able to sort process list by clicking any column. For example, "weight" allows to focus on most dangerous programs launched on client computer.

 

If you like the idea of new process list or have ideas of improving it, changing dangerous or safe list - contact us.

 

Program doesn't show system processes by default (checkmark "System" in unchecked).

 

To kill process, select it from the list and press "Kill" button. You are not allowed to terminate system processes or those that have protection against it (for example, some LineAge II game versions).

 

Pressing "Modules" shows the list of DLL's used by corresponding program. It allows catching spy, harmful and cheating programs, for example: cdhack.dll for HALFLIFE game):

 

remotecomp-modules

 

Send text message button

 

You can send a text message to the customer working on client computer. In order to do that, press "Send text message" button and enter text:

 

 

remotecomp-mess

 

Press "OK". Customer receives it:

 

remotecomp-mess-recv

 

Some full screen games will not allow to show this message over them.

 

Remaining time message button

 

You can show the remaining time for customers (or spent time in timer mode). This function should be enabled for each client computer separately. In order to do that, you should press "Remaining time message button", select "Enable remaining time message",  set show interval in seconds (if needed):

 

remotecomp-remind

 

Remaining time message will show up in top left part of the screen for 3 seconds after each time interval that you set. If you set check on "Remind 5 minutes prior to the end of paid time", the message will appear when there is less then 5 minutes remaining only. You can configure remaining message look in the client program setup.

 

That is how it looks like on the client computer:

 

remotecomp-remind-screen

 

In case customer don't want to see this message, you can always disable it.

 

Operator is able to force show the remaining time message to the customer by right clicking in the indicator where you see the remaining time (or time spent in timer mode) and accept your selection in popup window.

 

You can also setup the hotkey for the customer so he will be able to immediately show this message.

 

Take a look at "Customer control panel".

 

Sound volume control button

 

Operator is able to remotely adjust sound volume on customers computer, set standard (average) settings (can be configured in server program):

 

remotecomp-sound

 

You should adjust slider position and press "Apply selected sound volume settings".

Warning, Windows Vista/7 disable Wave level so it is ignored. Use only "Master sound volume".

 

Remote desktop button

 

Remove desktop - is highly demanded function that allows observe the remote desktop of customer during his work:

 

remotecomp-monit

 

You can resize the window and adjust "Quality". Decreasing "Refresh" value increases the update frequency, but adds more traffic to your LAN.

 

You can save the screenshot by pressing "Save JPG"

 

Mouse clicks within the image are sent to client computer so you can do simple actions like start program or close program.

 

Left list allows switching between client computers.

 

Traffic control button

 

Warning, it is legacy functionality. Nowadays almost nobody charges customers for the amount of information downloaded from Internet. It is supported by 32 bit Windows only.

Allows observing network traffic counter of client computer (in case you've installed traffic control driver and configured server program):

 

tc-remotecomp-view

 

You can observe the realtime counter values all network traffic filters you configured (in this case All traffic, Internet, Local network). Each traffic is sepated into: Total (in/out), TCP, UDP, ICMP.

 

Counters show traffic values that passed via network filters since you've installed network traffic control driver (not the current working session of customer).

 

In order to show the current session traffic, you should switch to "during current session":

 

tc-remotecomp-view-current

 

Current session shows counters in exactly megabytes (byte accuracy is not needed).

 

If that window is not open, be sure that traffic control driver is setup, there is a link with client compuer and traffic rules are the same for server and client.

 

Computer configuration button

 

Allows to see current client computer hardware configuration (HDD, Video Adapter, CPU, Memory amount):

 

remotecomp-hw

 

It is possible to deny observing client hardware configuration in security settings.

 

In case the "block USB device connection" is enabled, the computer configuratino window look like:

 

remotecomp-unblock-usb

 

In case you will remove the tick from "USB device connections are blocked" and press "OK", for the current customer session (before operator press "Stop" indicator button), it is allowed to insert USB devices (USB flash drives, mouses,...). In case security settings has a cost of this operation, it will be proposed to charge customer:

 

remotecomp-unblock-fee

 

To unblock without payment (for example, when operator has to setup computer), keep pressing SHIFT in "Computer configuration" before pressing "OK". Corresponding security note will be added to reports..

 

Continue to "Main window functions".